SHIPPING & RETURNS

SHIPPING / TRACKING

At UTV Extreme, most orders over $99 ship free to anywhere in the lower 48 states, otherwise a $9.95 flat rate shipping charge will apply. 

Note that there are restrictions on some products such as over-sized items, and some products cannot be shipped to international destinations. 

Our shipping department processes shipments on weekdays between 8am and 4pm Eastern time. We try and ship most products within 24-48 hours of the order being processed. Some items may take a little longer to ship due to seasonality, multiple warehouse shipments and some of our products are custom made/built upon order. Each product is listed in red on the product page how long it takes to ship out. 

If an item is on back order, we will notify you via a phone call or email.

Tracking numbers for processed orders are typically provided within 2 hours of being available.  We do not process any orders on Saturday or Sunday.  You may receive multiple tracking code emails depending on the quantity of item(s) ordered.

RETURN POLICY

  • Items must be returned within 30 days of receiving them
  • Windshields/Products with the protective covering removed are not-returnable
  • Special ordered & custom items are non-returnable
  • All return expenses are the responsibility of the customer unless the incorrect part was shipped in error
  • Exchanges will not be shipped until the return has been received
  • The original shipping cost will be applied to any returned order that received free shipping when the order was placed
  • All items must be returned in new/undamaged/uninstalled condition in original packaging
  • All returns must be inspected by our team before a refund/exchange will be processed
  • Returned items that do not meet these requirements may be denied a refund/exchange
  • A restock fee may be applicable depending on the situation/manufacturer

            RE-STOCK FEES below are the MINIMUM manufacturer charges deducted from your refund

         SuperATV – 10%     Corbin Custom Works – 5%      Highlifter – 10%      HMF – 10%

                   Ricochet Off Road – 5%      Axiom – 5%      XTC Products – 5%       FACTORY UTV – 8%

You should expect to receive your refund within a week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. 

We ask for your year, make and model at the end of you order.

We are not required to check fitment on the products that you selected. It is ultimately the customers responsibility to check fitment on all products they are ordering to make sure it will fit their vehicle.

Fitment information (Year, Make and Model) are listed on each product page, if you are not sure you are always more than welcome to give us a call and speak to someone in our sales department. 

 If you need to return an item(s)  please CLICK HERE FOR THE RETURN REQUEST FORM.

***Return Authorization emails are sent to customer within 24 hours. Remember to check ALL EMAIL FOLDERS after 24 hours as they do not always go into your inbox, if you still do not see it please give us a call

Reviews

Randy Baker

Great Product. The salesman, Eugene, waited after hours to help me make a selection of my Cam am defender HD9. He also was extremely accommodating during the delivery and explained the entire operation of the machine to me.

R. Cook

Very happy with the website and speed of the delivery. The parts fit like they were supposed to. Would highly recommend UTV Extreme R.Cook

Jerry

2020 Can-Am Commander I would highly recommend UTV Extreme. I had my KFI snowplow shipped to my business instead of my cabin, and within minutes, UTV Extreme called to verify I had made the purchase. After verifying that I had purchased in good faith, the representative reviewed my order, asked a few questions about lift kits etc, and was pleasant throughout the conversation. The kit was delivered promptly and in undamaged boxes.

Andrew McWilliams

Just got into UTV's and was looking for a plow, the sales staff was knowledgeable helpful and responded quickly plow was here in 3 days, and they told me I missed a promotion and gave me additional money off..

Duane Uhler

UTV Extreme customer service and management was outstanding. There was a small discrepancy in a product description but they went out of their way to make the purchase Right. Very impressed. I’ll be buying more from these folks.

Tim Ross

Issue with lift gate service that was selected not being an option for shipper. Amount for this service was refunded and we worked out way to pick up delivery.

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